GENERAL

Terms of use

This web site is owned and operated by Anne-Marie Speed & Associates and is made available to you on the following terms and conditions. By using the site and the services available on it you are deemed to accept these terms and conditions and any additional terms and conditions which expressly apply to services and information provided by third parties.
 

Data protection

Our use of any personal information supplied by users of this site is governed by our privacy policy. Please click here to view our privacy policy.
 

Use of the site

The information and services available on the site are provided for the sole purpose of individuals looking for information about our services and/or to purchase courses. You may use, print and download information from the site for these purposes only and for no other personal or commercial purpose. You may not otherwise copy, display, transmit or distribute any material from the site.
 

Service availability

We try to ensure continuous availability of the site and all the services available on it but accept no responsibility for the consequences of interruptions or delays, however caused. We may, additionally, alter the design and specification of the site at any time.
 

Limitation of liability

Our liability, and the liability of our third party suppliers, for any loss or damage suffered by you as the result of your use of this site is limited to your actual direct damages and, except in the case of fraud, excludes any loss of future earnings, profit or prospects or any consequential or speculative loss. As required by law, this exclusion does not extend to death or personal injury caused by our negligence.
 

Prices and Payment

By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
 
Payments are made using a secure payment gateway sanctioned by all the main UK banks and provided by Protx. For more information about Protx please click here

Your right to cancel

You may cancel your order by notifying us in writing using the contact form or at the following address: 
The Voice Explained, Box 257, 116 Ballards Lane, Finchley, London N3 2DN, ENGLAND
 

The Voice Explained shall refund your payment card account with any monies debited from it as soon as possible after receiving notice of cancellation from you, and in any case within 30 days of receipt of that notice.
 
Please note that cancellations made within 24 hours of any course booked will be subject to a 100% cancellation fee. Cancellations received within 48 hours will be subject to a 75% cancellation fee. Cancellations received before the 48 hour deadline and up to one week before the scheduled course will be subject to a 50% cancellation fee. Please note that tutors and content may change from that advertised without notice.
 

Refunds

Our system will only charge your credit card when the product or service you have requested has been purchased. If you have difficulties with the above system, please contact us using our contact form.
 

Governing law

These terms and conditions shall be interpreted in accordance with English law and all disputes shall be decided by the English courts.